Director of Engineering • Senior Product Manager

Robert D.
Brissett

Product • Platforms • Digital Transformation

I am an engineering, technology, and product leader with a proven ability to step into under-resourced, fragmented, or stalled organizations and make them work. I specialize in identifying and building the systems, teams, and processes that deliver results; optimized for Director-level Engineering or Senior Product roles that own technical architecture and drive the delivery roadmap. For 15+ years I've worked across mission-driven nonprofits, behavioral health, healthcare, financial services, and life sciences — stabilizing operations, modernizing legacy systems, and launching data and AI capabilities in environments where those investments were overdue. Executive leadership and frontline teams alike trust me to translate complexity into delivery.

$80M+

Revenue & Savings Generated

15+

Years of Executive Leadership

$400K

ARR — SaaS Platform Built

View Experience Download CV

Based in

New York, NY

About

I Build.
I Lead.
I Make Doing Easier.

I've built my career around a simple belief: doing shouldn't be this hard. From behavioral health nonprofits to Fortune 500 pharma companies, I've spent 15+ years walking into complex, under-resourced environments and turning fragmented systems into foundations that actually deliver. Whether the challenge is a broken EHR, a stalled product roadmap, or a technology org that's never had real structure — I show up ready to build.

I lead at the intersection of engineering and product — able to own the architecture and drive the roadmap in the same role. Over 15+ years across healthcare, life sciences, financial services, and mission-driven organizations, I've learned that the best solutions aren't the most complex ones. They're the ones that make doing easier for the people who depend on them every day. That's what I build toward, every time.

I have the privilege to teach computer science and management engineering at Long Island University and President of a community-based organization that provides mentorship scholarships to the Brooklyn community...because the next generation of technologists deserves mentors who've shipped products, solutions, and teams. I approach people development and solution building with same ethos, create a lasting impact and leave this camp ground a little better than I found it.

Executive Highlights

Impact at Scale

🏥

Stabilized and modernized enterprise digital platforms supporting mission-critical clinical and operational programs, strengthening reliability, security, and service delivery across the organization.

💰

Led product and platform initiatives generating $80M+ in revenue and operational savings across healthcare and life sciences organizations.

🚀

Built and launched SaaS platforms and data-driven products generating $400K+ ARR while establishing distributed product and engineering teams across the U.S. and Nepal.

🌐

Led global product, engineering, and technology teams delivering enterprise digital, data, and AI platforms across healthcare, financial services, and life sciences.

🔒

Implemented the NIST Cybersecurity Framework (CSF), establishing a remediation roadmap to raise organizational security maturity score to 75% within 18 months.

💡

Led a $100M revenue capture initiative at Merck that addressed international reference pricing concerns through a centralized global pricing evaluation process.

Employment History

Professional Experience

Oct 2024 – Feb 2026 New York, NY

Northside Center for Child Development

Director, Technology & Product

Led technology strategy, product, and IT operations for a $32M behavioral health and community services organization serving underserved children and families across NYC.

Directed a 6-person technology team and $2M operational budget, overseeing infrastructure, endpoint management, enterprise applications, and data operations for 350+ users.
Architected and led cloud migration of enterprise services (Exchange, data pipelines, backup/recovery) to improve organizational resilience and scalability.
Optimized the EHR platform by redesigning treatment plan workflows, routing rules, and service configurations, improving program efficiency and billing accuracy for behavioral health teams.
Implemented the NIST Cybersecurity Framework (CSF), establishing a remediation roadmap to raise security maturity to 75% within 18 months.
Secured ~$600K in grant funding to support endpoint modernization, cybersecurity improvements, and lifecycle management.
Led development of Northside's enterprise data and digital platform, establishing the foundation for analytics, AI-enabled decision support, and scalable program delivery.

Jun 2024 – Present New York, NY

Long Island University

Adjunct Professor — Computer Science & Management Engineering

Teach Introduction to Object-Oriented Programming, Networking, and Web Design.

Jan 2020 – Jun 2024 New York, NY

EPAM Systems Inc

Senior Product Manager — Digital Engineering, Cloud & AI Transformation

Joined EPAM as a full-time Senior Product Manager after several years delivering client engagements as a subcontractor. Responsible for product delivery for top-tier clients across life sciences and healthcare, generating $80M+ in revenue and operational savings.

FFF Enterprises: Implemented Salesforce replatforming product roadmap and SAFe delivery model, improving internal reporting and delivery coordination across teams.
AKTANA: Led 0-to-1 product build of the AKTANA Strategy Suite, defined product vision, strategy, and roadmap; coordinated delivery across UX, front-end (React/Node), and content teams.
Hingehealth: Orchestrated product delivery across EPAM and Hingehealth; identified new subscription product opportunities leveraging Databricks, AWS Redshift, and S3 pipelines.
Merck (DRACoE): Defined 24-month roadmap and mobilized people, processes, and technology to meet annual decommission and archival goals for Merck's IT and finance teams.
EPAM (GLSC): Launched Global Life Sciences Community; built AI-driven knowledge base using ChatGPT to connect 4 regional hubs and support talent and client engagement.
Merck (NextGen Pricing): Led $100M revenue capture initiative by centralizing the global pharmaceutical pricing evaluation process, addressing international reference pricing compliance across markets.

Dec 2009 – Mar 2024 Brooklyn, NY

The Innovia Group

Co-Founder & Chief Product Officer

Co-founded a MWBE technology firm that began as an EPAM subcontractor delivering healthcare and life sciences digital transformation engagements, then pivoted to build proprietary SaaS products and a distributed global delivery organization.

Phase 1 — EPAM Subcontractor, Enterprise Client Delivery (2009–2019): Delivered healthcare and life sciences digital transformation engagements for EPAM's enterprise clients, led global cross-functional teams on large-scale modernization programs.
CareFirst BCBS: Led ACA modernization, launching a private healthcare exchange with EDI 834/820 integrations into MD, DC, and VA state exchanges and eHealth platform; led compliance and data projects.
Merck: Led global cross-functional teams that built and launched a global pricing platform securing 80M ARR savings. Work continued and expanded as a full-time EPAM employee.
Phase 2 — SaaS Product & Global Delivery Expansion (2017–2024): Pivoted the firm from a services model to a product-led organization, building a distributed engineering team and launched SaaS offerings.
Built and launched TheCommunityCloud.com — a 0-to-1 SaaS platform for groups and small businesses — securing ~$400K ARR with cloud-native architecture (PHP, Node.js, Laravel, AWS, PostgreSQL).
Led a distributed engineering team of 20+ across the U.S. and Nepal, establishing a delivery center in Kathmandu with Kubernetes-based hybrid cloud and continuous Agile delivery. Exited in March 2024.

Jul 2007 – Nov 2010 Purchase, NY

MasterCard Worldwide

Director, Technology Strategy • VP, Global Solutions Leader

Payments and card services global leader.

Consolidated MasterCard Rewards, 1-800 MC Assist, and Cardholder Services into a unified product offering, achieving 30% savings through platform and operational consolidation.
Designed regional CX models and integrated product roadmaps, improving stakeholder engagement and cross-functional coordination through standardized intake and release processes.
Improved issuer onboarding processes by 40% and led platform/vendor consolidation as VP Global Solutions Leader.

Selected Engagements

Enterprise Project Portfolio

Life Sciences & Healthcare

FFF Enterprises

Delivery Manager & Product Manager • Sep 2023 – May 2024

Led Salesforce replatforming (1-to-10 product build) for the nation's leading supplier of critical-care biopharmaceuticals. Implemented SAFe delivery model, coordinated PI planning, and improved internal communications and reporting.

Salesforce Sales Cloud Jira Align SAFe

Life Sciences & Healthcare

AKTANA

Product Manager • Oct 2023 – Feb 2024

Led 0-to-1 product build of the AKTANA Product Suite — an intelligent customer engagement platform for the global life sciences industry. Created product vision, strategy, and roadmap; led delivery teams to build prototypes and MVP versions of the Strategy Suite, Co-Pilot, and AI Analytics offerings.

ReactJs NodeJs Figma Jira

Life Sciences & Healthcare

Hingehealth

Product Manager • Sep 2023 – Feb 2024

Led product delivery for a digital physical therapy subscription service. Orchestrated delivery across EPAM and Hingehealth teams, identified new subscription product opportunities, and managed data-driven product improvements.

Databricks AWS Amazon Redshift SQL

Life Sciences & Healthcare

Merck — NextGen Pricing

Product Manager • Oct 2022 – May 2023

Led the Data Retention Archival Center of Excellence (DRACoE) — defining vision, mission, and 24-month roadmap. Also led the NextGen Pricing effort centralizing the global price evaluation process for medicines and vaccines worldwide with a global team of 46 across the U.S., Prague, and Germany.

AWS S3 AWS Lambda Solix Qlik Appian

Healthcare

Walgreens Health

Product Manager • Apr 2022 – Sep 2022

Led 0-to-1 product build of WGH's chronic disease management service — including web and mobile patient/caregiver experience, patient scheduling solution, case management, and EMR platform selection.

Azure DataDog SalesForce Health Cloud EPIC

Healthcare

CareFirst / Blue Cross Blue Shield

Requirements Manager • Jan 2009 – Sep 2019

Led business analysts and solution architects through ACA Act and MACRA federal regulation implementations — including a Data Warehouse & Ad Hoc reporting solution, enhanced enrollment/billing processes, EDI Integration of 834/820 files, and B2C/B2B online enrollment applications.

Facets Pega TIBCO SalesForce MicroStrategy

Retail & Distribution

Wayfair

Sr. Product Manager • Aug 2021 – Dec 2021

Led Agile SAFe implementation with the Wayfair CRM team to increase delivery velocity and capacity. Coached product owners and scrum masters, transitioned agile ceremonies to Wayfair employees, and created a cross-team prioritization process.

Google Cloud SalesForce K8 DataDog

SaaS / Technology

The Community Cloud

Lead Product Manager • Jan 2019 – Jul 2024

0-to-1 build of a Community SaaS platform for small and medium-sized groups. Wore many hats — Product Manager, Scrum Master, Architect, UX Designer, and business development lead — achieving ~$400K ARR.

AWS PHP / Laravel Node.js PostgreSQL

Robert D.
Brissett

I Build.
I Lead.
I Make Doing Easier.

Impact at Scale

Areas of Expertise

Professional Experience

Enterprise Project Portfolio

Academic Background

Technical Toolkit

Let's Connect

Robert D.Brissett

I Build. I Lead. I Make Doing Easier.

Impact at Scale

Areas of Expertise

Professional Experience

Enterprise Project Portfolio

Academic Background

Technical Toolkit

Let's Connect

Robert D.
Brissett

I Build.
I Lead.
I Make Doing Easier.