Senior Product Manager
Robert D.
Brissett
Product • Platforms • Digital Transformation
Welcome, I am Robert, a Senior Product & Technology leader that aligns people, processes, and technology to products and services that enable mission.
I enjoy mission-driven behavioral health, healthcare, financial services, life sciences, and private equity firms that use AI and Data products to easily stabilize, modernize, increase impact and value.
I Build | I Lead | I Make Doing Easier.
MakeDoingEasier is my Product Management mindset. It's not just abrand, a customer centric approach to problem solving, or how I deliver incremental value.
Its what I do...
I've held Engineering, Technology, and Product roles across clients, employers, and projects in healthcare, life sciences, financial services, and mission-driven organizations refining MadeDoingEasier. My engineering, technology, Product background enables me to go deep into architecture and run the roadmap. I've learned when to slow down, listen to users, and let the work get clearer before it gets faster. That combination has produced $80M+ in revenue and operational savings, SaaS platforms built from zero, and global teams that shipped things that mattered.
If you're looking for a Senior Product Manager for your team, your project, I invte your to checkout my body of work. Maybe I can MakeDoingEasier for you too!
Impact at Scale
Improved reliability, security, and service deliveryfor clinical and operational programs.
Launched regional healthcare exchanges generating $80M+ ARR and operational savings.
Established product and engineering teams in U.S. and Nepal, and secured $400K+ ARR in SaaS revenue
Led enterprise digital, data, and AI Product deviery teams across healthcare, financial services, and life sciences.
Implemented NIST Cybersecurity Framework (CSF) roadmap to achieve Tier 3 maturity score in 18 months.
$100M annual revenue capture initiative for global pharmm client.
Areas of Expertise
Professional Experience
- Directed a 6-person technology team and $2M operational budget, overseeing infrastructure, endpoint management, enterprise applications, and data operations for 350+ users.
- Architected and led cloud migration of enterprise services (Exchange, data pipelines, backup/recovery) to improve organizational resilience and scalability.
- Optimized the EHR platform by redesigning treatment plan workflows, routing rules, and service configurations, improving program efficiency and billing accuracy for behavioral health teams.
- Implemented the NIST Cybersecurity Framework (CSF), establishing a remediation roadmap to raise security maturity to 75% within 18 months.
- Secured ~$600K in grant funding to support endpoint modernization, cybersecurity improvements, and lifecycle management.
- Led development of Northside's enterprise data and digital platform, establishing the foundation for analytics, AI-enabled decision support, and scalable program delivery.
- Teach Introduction to Object-Oriented Programming, Networking, and Web Design.
- FFF Enterprises: Implemented Salesforce replatforming product roadmap and SAFe delivery model, improving internal reporting and delivery coordination across teams.
- AKTANA: Led 0-to-1 product build of the AKTANA Strategy Suite, defined product vision, strategy, and roadmap; coordinated delivery across UX, front-end (React/Node), and content teams.
- Hingehealth: Orchestrated product delivery across EPAM and Hingehealth; identified new subscription product opportunities leveraging Databricks, AWS Redshift, and S3 pipelines.
- Merck (DRACoE): Defined 24-month roadmap and mobilized people, processes, and technology to meet annual decommission and archival goals for Merck's IT and finance teams.
- EPAM (GLSC): Launched Global Life Sciences Community; built AI-driven knowledge base using ChatGPT to connect 4 regional hubs and support talent and client engagement.
- Merck (NextGen Pricing): Led $100M revenue capture initiative by centralizing the global pharmaceutical pricing evaluation process, addressing international reference pricing compliance across markets.
- Phase 1 — EPAM Subcontractor, Enterprise Client Delivery (2009–2019): Delivered healthcare and life sciences digital transformation engagements for EPAM's enterprise clients, led global cross-functional teams on large-scale modernization programs.
- CareFirst BCBS: Led ACA modernization, launching a private healthcare exchange with EDI 834/820 integrations into MD, DC, and VA state exchanges and eHealth platform; led compliance and data projects.
- Merck: Led global cross-functional teams that built and launched a global pricing platform securing 80M ARR savings. Work continued and expanded as a full-time EPAM employee.
- Phase 2 — SaaS Product & Global Delivery Expansion (2017–2024): Pivoted the firm from a services model to a product-led organization, building a distributed engineering team and launched SaaS offerings.
- Built and launched TheCommunityCloud.com — a 0-to-1 SaaS platform for groups and small businesses — securing ~$400K ARR with cloud-native architecture (PHP, Node.js, Laravel, AWS, PostgreSQL).
- Led a distributed engineering team of 20+ across the U.S. and Nepal, establishing a delivery center in Kathmandu with Kubernetes-based hybrid cloud and continuous Agile delivery. Exited in March 2024.
- Consolidated MasterCard Rewards, 1-800 MC Assist, and Cardholder Services into a unified product offering, achieving 30% savings through platform and operational consolidation.
- Designed regional CX models and integrated product roadmaps, improving stakeholder engagement and cross-functional coordination through standardized intake and release processes.
- Improved issuer onboarding processes by 40% and led platform/vendor consolidation as VP Global Solutions Leader.
Consulting Services
Product Strategy & Roadmapping
From vision to execution plan. I define product strategy, prioritize features, and create delivery roadmaps that align engineering effort with business outcomes.
AI-Enabled Product Development
Bring AI capabilities into your product or organization. I help teams identify high-value AI use cases, select the right tools, and ship AI features that drive measurable business outcomes.
Engineering Team Leadership & Org Design
Build, scale, and restructure engineering organizations. I design team topologies, hiring plans, and delivery processes that match your product's stage and scale.
Enterprise Platform Architecture & Cloud Migration
Modernize legacy systems and architect cloud-native platforms. I've led migrations across AWS, Azure, and hybrid environments for organizations from $10M to Fortune 500.
Digital Transformation Leadership
End-to-end technology transformation for organizations that need it most. I stabilize operations, modernize systems, and build the foundation for data-driven decision making.
Engagement Models
W2 Employment
Open to the right full-time Director of Engineering or Senior Product Manager role.
Project-Based
Fixed-scope delivery with clear milestones and outcomes. Architecture reviews, platform builds, team assessments.
Advisory Retainer
Monthly strategic hours for ongoing guidance. Board-level technology advice, architecture reviews, vendor evaluations.
Enterprise Project Portfolio
0-to-1 build of a Community SaaS platform for small and medium-sized groups. Wore many hats — Product Manager, Scrum Master, Architect, UX Designer, and business development lead — achieving ~$400K ARR.
Led Salesforce replatforming (1-to-10 product build) for the nation's leading supplier of critical-care biopharmaceuticals. Implemented SAFe delivery model, coordinated PI planning, and improved internal communications and reporting.
Led 0-to-1 product build of the AKTANA Product Suite — an intelligent customer engagement platform for the global life sciences industry. Created product vision, strategy, and roadmap; led delivery teams to build prototypes and MVP versions of the Strategy Suite, Co-Pilot, and AI Analytics offerings.
Led product delivery for a digital physical therapy subscription service. Orchestrated delivery across EPAM and Hingehealth teams, identified new subscription product opportunities, and managed data-driven product improvements.
Led the Data Retention Archival Center of Excellence (DRACoE) — defining vision, mission, and 24-month roadmap. Also led the NextGen Pricing effort centralizing the global price evaluation process for medicines and vaccines worldwide with a global team of 46 across the U.S., Prague, and Germany.
Led 0-to-1 product build of WGH's chronic disease management service — including web and mobile patient/caregiver experience, patient scheduling solution, case management, and EMR platform selection.
Led business analysts and solution architects through ACA Act and MACRA federal regulation implementations — including a Data Warehouse & Ad Hoc reporting solution, enhanced enrollment/billing processes, EDI Integration of 834/820 files, and B2C/B2B online enrollment applications.
Led Agile SAFe implementation with the Wayfair CRM team to increase delivery velocity and capacity. Coached product owners and scrum masters, transitioned agile ceremonies to Wayfair employees, and created a cross-team prioritization process.
Academic Background
Technical Toolkit
- Jira, Jira Align, Confluence
- Miro, Figma, Product Discovery
- GitHub, Jenkins
- AWS (Lambda, S3, CodePipeline, Redshift, SQS)
- Azure
- Kubernetes, OpenShift, Vercel
- Java, PHP, Node.js, React.js
- SQL, Perl, C, Ruby
- HTML, Bash
- Salesforce (Sales Cloud, Health Cloud)
- Epic,NetSmart (EHR)
- Microsoft Dynamics
- ChatGPT, MS Copilot, Claude
- Qlik, DataDog
- Appian
- Databricks
- Healthcare & Behavioral Health
- Life Sciences & Pharmaceuticals
- Financial Services
- Consumer Electronics & Retail
- Government & Education
Let's Connect
"The best product moment isn't the launch. It's the meeting where the skeptic becomes the believer — and the team realizes they just did something they didn't think was possible."— Robert D. Brissett